All products are placed on a Post Haste 1-3 day courier. All parcels are tracked and traced. If you have not received shipping notifications or would like to query a delivery, please contact us on firstname.lastname@example.org
Our hours for response will be between 9am - 5:30pm.
If you would like to return a product, please contact us within 24hours of receiving the product and tell us the reasons for wanting to return. Once the product is back in the store we will assess it and let you know if a refund or replacement will take place. Please be careful when choosing products! We do not give refunds for sale items.
To return your product, you should mail your product to: 152 High Street, Rangiora Christchurch Canterbury NZ 7400
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.