Returns

We accept change of mind returns for most purchases made in store or online as long as you meet these criteria:

  • Items must be returned within 30 days of original purchase date.
  • Items must be in new, unworn condition with original tags attached.
  • Swimwear must be returned with hygiene stickers in tact.
  • You must provide proof of purchase, a receipt, online order confirmation email or bank statement.
    • Final Clearance products - marked at point of purchase
    • Gift Cards
    • Earrings
    • Underwear

We may refuse the return of items that do not comply with the above criteria.

Download our returns form here

All orders paid via Afterpay and Laybuy must be returned to our store to process a refund, payment will be reversed via the channel you purchased it with eg, afterpay, laybuy, card or cash.

In store – bring your item in store with your proof of purchase

By courier – please courier your item back to us at the address below. Please include your proof of purchase and reason for return

Propaganda Streetwear and Skate 152 High Street Rangiora 7400 Attn: Returns

We recommend using a tracked courier service as we will not be liable for any items that go missing in the process of being returned to us.

All orders paid via Afterpay and Laybuy must be returned to our store to process a refund, payment will be reversed via the channel you purchased it with eg, afterpay, laybuy, card or cash.

If your purchase is faulty, we will meet our obligations under the Consumer Guarantees Act to find a remedy within a reasonable time frame. However, please be aware this can sometimes take some time as some brands require us to send the item back to them for assessment.

Items are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Items which are damaged or are affected due to normal wear and tear are not considered faulty.

Upon receiving your item, if your item is faulty (and unworn and unused), you can return it for a replacement or refund within 30 days. It is the consumer's responsibility to inspect all products and inform us of any faults as soon as possible.

If your item is faulty outside of the 30 days or does not meet the above criteria, please contact us as soon as possible so we can guide you through the returns process as quickly as possible. You may be required to send us images of the deemed fault for a preliminary assessment. If deemed a potential fault, we will have the product returned and sent to the original supplier for an assessment. We do our best to move through this process as quickly as possible and try to have a resolution within 14 working days. If deemed a fault by the supplier we will repair, replace or refund the item as required. If your item is not deemed faulty we will ship the item back to you at your cost.

Propaganda will always meet our obligations under the Consumer Guarantees Act 1993 to provide a remedy.

Please note that each supplier / manufacturer may have different warranty periods or service standards for faulty products. While we will endeavour to deal with all faulty products promptly, we do not have control over the repairs or assessment process for warranty issues. In some cases, such as most watches, products returned in used condition will be repaired instead of replaced and will not be refunded unless repair is impossible. For more information on your product’s warranty, please refer to the information included with the product.

For further information on warranties and faulty items, please contact us.

Propaganda is committed to Customer satisfaction, and accept change of mind returns on all purchases that meet our specified criteria.

We do not accept change of mind returns on gift cards, underwear, earrings or Final Clearance products.

Final Clearance items will be clearly marked on the website and in store.

All returns need to be within 30 days and in original purchase condition.

All eligible items must be returned within 30 days of purchase (ordinary days, not working days).

Where delivery has been delayed for an online order, we will take in consideration the delivery date, as well as the purchase date.

Unless a product is faulty or the wrong product was received, we will not accept any products returned outside of these time frames. No exceptions.

International Online Orders have 30 days to return product.

Products identified and advertised as Final Clearance will not be accepted for returns, unless faulty. These will be clearly marked.

You can return products to our store, or to the Online Returns Address.

For full returns instructions contact us on 03 313 1383

All returns must include proof of purchase.

Returns sent via courier are at the customer's expense, and Propaganda will not pay or reimburse return freight costs for any product that is returned for reasons other than faulty product.

We recommend using a tracked delivery service. Propaganda is not liable for any lost courier returns, and cannot track parcels not sent through a tracked service.

Once we receive the package, we will endeavour to inspect and process your returns within 24 hours to ensure you receive your exchange or refund as quickly as possible. We will send an email to confirm and update you on the process.

Returns are not processed over weekends as the Couriers do not operate.

If items are being posted back, please place any product packaging inside a satchel and do not attach any labelling to the outside of the packaging. If the packaging has been marked or is in unsatisfactory condition there may be a chance that we will be unable to exchange or refund the product.

If your product has been damaged in transit, please contact us and we will arrange to replace the damaged products.

If you have any problems with the returns process, please do not hesitate to contact us.

All products returned for refund or exchange must be returned in original saleable condition (unless faulty). Any packaged items must be returned with the original packaging in good condition or may not be accepted (unless faulty).

Gift cards and promo codes cannot be applied to exchanges.

Propaganda will not accept any "Collect On Delivery" deliveries. Any returns sent "Collect On Delivery" will have the postage costs deducted from your refund.

For all returns (except faults which is addressed above), we will endeavour to process all returns as quickly as possible. During peak periods, Propaganda cannot guarantee returns will be processed within 24 hours. During these periods some exchanges may not be processed if your requested product is out of stock and a refund will be processed instead. You will receive an email to notify you whether a refund or exchange was made on your return.

Refunds will be credited through your original payment method.

Please try footwear on using a clean surface to prevent any marks. Shoes that have dirty soles, stains or marks may not be accepted for return.

All returned clothing must be in the same state in which it was dispatched and be free from dirt, stains, marks, odours and rips. Any clothing received in such state will not be accepted for return (unless faulty).

Due to hygiene safety, Propaganda is unable to accept returns on underwear or earrings unless faulty.

We accept swimwear returns as long as all original tags and hygiene stickers are attached and garments are in perfect, re-sellable condition.

Any swimwear sold in a set must be returned in a set.

All swimwear must be tried on over underwear as we are unable to accept any soiled products for return and the item will be returned to you at your expense.

Our staff reserve the right to refuse any change-of-mind swimwear returns if hygiene stickers are not intact and the garments are believed to be worn.

For any further information please contact us.